General shipping and payment Info:
• Delivery is 3/5 days depending on location
• We offer Open package for our customers to check the item before receiving
• There is no refund nor exchange on Ramadan Collection. Exchange is allowed on other collections within 48 hours of receiving
Refund & Exchange Policy
At Luka, we strive to ensure you love your purchase. However, if you need to request a refund or exchange, please review our policy below:
- Refunds & Exchanges on Delivery Only
Refunds and exchanges are only accepted at the time of delivery when receiving your order.
If you are not satisfied with your item, you must inform the delivery agent immediately. Once the package is accepted, no refunds or exchanges will be processed. - Condition of Items
Items must be unused, unworn, and in their original condition with the Luka tag still attached to be eligible for a refund or exchange.
Items that show signs of wear, damage, or have the tag removed will not be eligible for a return or exchange. - Refund Process
If you request a refund at delivery, the amount will be returned immediately to you.
Once the order is accepted, refunds are no longer possible. - Exchange Process
If you wish to exchange an item for a different size or color, this must be done at the time of delivery.
Exchanges are subject to product availability. - Non-Refundable & Non-Exchangeable Items
Customized or altered items cannot be refunded or exchanged.
Clearance or discounted items are final sale.
By placing an order with Luka, you agree to this refund and exchange policy. If you have any questions, feel free to contact us before making your purchase.