Our Policies Overview

Explore our shipping, returns, and privacy policies for a seamless shopping experience.

Shipping Information

General shipping and payment Info:

• Delivery is 3/5 days depending on location

• We offer Open package for our customers to check the item before receiving

• There is no refund nor exchange on Ramadan Collection. Exchange is allowed on other collections within 48 hours of receiving

Return Policy

Privacy Policy

Read how we protect your personal information and ensure your privacy while shopping.

Refund & Exchange Policy - Luka

At Luka, we strive to ensure you love your purchase. However, if you need to request a refund or exchange, please review our policy below:

1. Refunds & Exchanges on Delivery Only

   Refunds and exchanges are only accepted at the time of delivery when receiving your order.

2. If you are not satisfied with your item, you must inform the delivery agent immediately. Once the package is accepted, no refunds or exchanges will be processed.

3. Condition of Items

   Items must be unused, unworn, and in their original condition with the Luka tag still attached to be eligible for a refund or exchange. Items that show signs of wear, damage, or have the tag removed will not be eligible for a return or exchange.

4. Refund Process

   If you request a refund at delivery, the amount will be returned immediately to you.

   Once the order is accepted, refunds are no longer possible.

5. Exchange Process

   If you wish to exchange an item for a different size or color, this must be done at the time of delivery.

   Exchanges are subject to product availability.

6. Non-Refundable & Non-Exchangeable Items :

   Customized or altered items cannot be refunded or exchanged. Clearance or discounted items are final sale. By placing an order with Luka, you agree to this refund and exchange policy. If you have any questions,

   feel free to contact us before making your purchase.